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Ringio, InPhonex Executives Discuss Ringio On InPhonex (ROI) With Telecom Reseller

                         

Ringio Co-Founder and Chairman Michael Zirngibl and InPhonex Chief Marketing Officer Matt Bramson discussed their new Ringio On InPhonex (ROI) offering with Telecom Reseller Editor & Publisher Doug Green at ITEXPO West. The executives talked about what distinguishes ROI, which combines features from Ringio’s cloud-based Rich Calling Service and InPhonex’s powerful telephony platform, as well as opportunities it creates for small and medium-size businesses (SMBs) and those serving this market. Listen to their interviews at Telecom Reseller.

Ringio's Michael ZIrngibl Featured in Business Publication Corp! Magazine

Michael Zirngibl is co-founder of Ringio, a hosted service that intelligently routes calls to any phone or business extension along with relevant information about the caller.  

In a Corp! Magazine article on "Stealing Pages from the Call Center Playbook," Michael dicusses how easy it is for SMBs to have hosted call center agent tools at a price they could never afford to install in-house. He says:

"The two parts of this call-center-for-the-masses breakthrough are CRM (customer relationship management) records and sophisticated, intelligent call routing. You can rent them to operate separately (in which case you’ll be frantically reading the caller ID when the phone rings and punching up customer records based on that). You can also rent them to operate together, so that the system delivers the call to the phone and the data to your screen together; what call centers call screen-pop (see the figure). Several hosted PBX (switching) platforms deliver this with varying degrees of integration complexity."

Michael explains how the screen-pop (pictured below) acts as a cheat sheet of the caller: who they are, when they last called, who they last spoke with, and so on. So the next time you're multi-tasking and have to pick up the phone that could be a customer or potential sale, wouldn't you like to make them feel like you've been waiting all day for their call?

You can read the full article online at Corp! Magazine

 

InPhonex, Ringio Join Forces to Deliver Intelligent, Virtual PBX Functionality to SMB Market

 

Ringio On InPhonex (ROI) Reseller Offering Provides
Advanced Telephony Features at Reduced Cost

MIAMI and HERNDON, Va., Oct. 5, 2010 – A new partnership between InPhonex and Ringio is giving small and medium-size businesses (SMBs) access to PBX features and functionality previously only available for large enterprises. Both companies will introduce the new service at ITEXPO, which runs Oct. 4-6 at the Los Angeles Convention Center.

Ringio On InPhonex (ROI) incorporates features from Ringio, a cloud-based Rich Calling Service, and InPhonex, a telephony platform service provider, to create a unique offering for SMBs, including:

• Server-free advanced call center functions designed for SMB users, including personalized greetings; the ability to intelligently route and forward calls based on the caller’s history; a learning knowledge base about callers and other advanced collaboration features, such as presence, notes and contact sharing.
• A fully featured mobile application.
• Intelligent screen-pop capability, which presents CRM data in the context of calls.
• The ability to use existing soft phones and VoIP phones with Ringio.
• Local number portability (LNP) in 15 countries.
• Integrating all PBX and telephony services from one provider, eliminating the need for multiple vendors and lowering costs.
• Designing customized managed calling plans, including bulk calling, worldwide calling and personalized calling plans.
• A global telecommunications footprint that includes 75 countries.

“Unlike most hosted PBX providers, which take existing on-premise PBX platforms and move them to the cloud, Ringio was developed from the beginning as an intelligent, cloud-based PBX to address the unique needs of SMBs,” said Ringio Co-Founder and Chairman Michael Zirngibl. “Ringio On InPhonex builds upon that goal by giving SMB customers a single provider for their telephony, call center and PBX needs.”

InPhonex is recruiting and selling ROI through channel partners, which can white-label the service and resell it to SMBs, while Ringio is selling the service directly to SMB customers.

“ROI is an attractive addition to the offerings we provide our thousands of value-added reseller partners,” said InPhonex Chief Marketing Officer Matt Bramson. “Not only does ROI enrich resellers’ opportunity to target SMBs – the largest segment of the enterprise market – but it also gives them a set of features unlike any other in the market.”

Ringio On InPhonex has an average cost per user of about $40 per month for unlimited calling and an end-to-end solution.

Now in beta release, Ringio On InPhonex is expected to become generally available by the end of 2010. For more about becoming a channel partner for Ringio On InPhonex, visit www.inphonex.com/ROI.

Listen to Ringio's Sam Aparicio Discuss How Virtual Phone Systems Can Help Stretch A Dollar To Save In Small Businesses

Sam Aparicio, co-founder and CEO of Ringio, the first SaaS-based rich calling service that intelligently routes calls to any phone along with background information about the caller, discusses virtual PBXs, their features, and how they can help small businesses stretch a dollar to save on BlogTalkRadio.

Sam is a frequent speaker at technology events and author of numerous articles on technology, product design, and management. Sam drives Ringio’s strategy and tactics, customer and revenue acquisition, marketing, and product management. Prior to Ringio, Sam was the CTO at Angel.com, where he was responsible for the company’s technology strategy and the design, implementation and successful launch of its award-winning Virtual Call Center product. Sam is fascinated by all aspects of collaboration and communication, and is an expert in designing highly fault-tolerant enterprise SaaS technology. You don't want to miss this show!

Download How Virtual Phone Systems Can Help Stretch A Dollar To Save In Small Businesses - Sep 15,2010

Ringio Completes Public Beta of Its ‘Rich Calling’ Service, Launches Advanced Call-Treatment and Routing Features to Host or Augment Users’ PBXs

New Features Give SMBs Access to Enterprise-level Call Center Capabilities

HERNDON, Va. – Aug. 5, 2010 — Recently launched Ringio completed its public beta today, capping its trial with an updated version of its “Rich Calling” Service for small businesses that incorporates more than a dozen new user-centric features guided by the feedback of more than 300 early customers.

Ringio’s “Rich Calling” produces an enriched, affordable caller experience as a result of its focus on data integration with customer-relationship management (CRM) and IVR tools that normally are out of reach of SMBs.

“Our beta users asked for the best of both worlds, and that is what we’ve given them with this new release,” said Ringio Co-founder and Chairman Michael Zirngibl.

“Now SMBs who have a PBX and those who don’t can get the call-center-style screen pop, visibility into coworkers’ availability and sophisticated call routing they never could afford before,” Zirngibl said. “Those who have phone systems don’t disturb anything in place. Those who don’t get their first chance to project a professional call presence and stop losing business due to misdirected or unanswered calls.”

One SMB participant in Ringio’s beta, Timothy Ericson, CEO and co-founder of CityRyde, an urban bicycle-sharing company in Philadelphia, said: "We were very impressed by the quality of the Ringio beta and actually received a number of compliments by our callers.  We're even more excited now to turn on the new routing functionality and roll out the solution to the rest of our company.”

In addition to a number of usability enhancements, the functionality announced today enables:

“Bring Your Own PBX”

Preexisting PBXs now work with Ringio. Calls and their CRM displays can be routed straight to those on PBX extensions as well as those on direct-inward-dial numbers, with no need to change recorded greetings, prompts, etc. Ringio can also make “virtual extensions” out of phones at home and mobile phones, either forming an entire hosted PBX or adding them to an installed PBX. This makes remote or dispersed employees reachable through the company’s main number and system.

Caller-Centric Call Routing

Personalizing the customer experience for every call, Ringio can automatically greet callers by name. It can also automatically route them to the person they spoke with last. The service can also reach employees on the fixed or mobile phones they desire. Calls can also be routed to a predefined list of employees -- for a particular skill set, language or  marketing campaign, for example --  or evenly distributed to all employees to handle particularly heavy call volumes. Companies can also record, install and change custom greetings as often as they wish.

Streamlined Sign-up and Account Administration

Ringio makes self-service, web-based setup and administration of their office-communications systems practical and easy for busy SMBs, with friendly phone technical support for backup. With its new online administration dashboard, 10 employees can be set up and running in 10 minutes or less.

For a full list of Ringio’s more than 50 key features, visit www.ringio.com/features.

Ringio developed its application with an emphasis on affordability, ease of setup and elegance of presentation on users’ desktop or smart phone screens. Provided directly to business customers through www.ringio.com, Ringio pricing starts at $99 per month for four users, with additional users at $25 per month.

For more information, visit www.ringio.com, take a tour at http://www.ringio.com/tour/, or download a free trial at http://admin.ringio.com/.

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About Ringio
Located in Herndon, Va., Ringio is the first cloud-based Rich Calling Service to intelligently route calls to any phone in the world along with relevant information about the caller – making conversations more meaningful and productive. Integrating intelligent call routing and CRM data, Ringio provides capabilities previously available only through call centers and proprietary customizations – bringing Rich Calling Services down market to small- and medium-size businesses for the first time. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with the people that matter to their business.

 

Ringio Integrates Rich Calling Service with Google Contacts, Gmail; Launches Solution on Google Apps Marketplace

A Google Record of Contact Data Pops to the Desktop or Mobile Screen When Contacts Call, Leveling the CRM Playing Field for Small Business

HERNDON, Va. – May 27, 2010 —Ringio, which launched in April with a cloud-based “Rich Calling” service that brings call-center-style screen-pop and call-routing functionality to small to medium businesses, today announced the first of its CRM data integrations: Google Contacts. Ringio also announced its participation in the Google Apps Marketplace.

With the launch of this powerful integration, any company using corporate Google Contacts or employees’ individual Gmail accounts can now use the information stored there to radically improve its phone-based customer interactions.

When a call comes in from — or goes out to — a contact, Ringio retrieves the contact information stored in Google and combines  it with its system-generated phone data, such as call history, call-back requests, and voicemails. Ringio also retrieves relevant notes that have been taken by employees in the context of previous phone calls. Two-way synchronization between Ringio and Google keeps all contact additions, deletions and notations up to date for every call.

Presented on a PC desktop or smart phone screen together with the call, this data instantly creates a rich view of the company’s relationship with this customer.  It thereby gives the employee taking or making the call the context needed to determine the best way of handling the customer conversation.

Google contact integration also optimizes Ringio’s intelligent call routing, even before an employee answers.  When a contact stored in Google calls the company’s Ringio-powered phone number, he or she is greeted by name and treated according to smart rules set in the Ringio application. For example, a contact calling repeatedly will always be offered to be routed to the last employee he or she spoke with as the default option, instead of going through the general public’s phone tree.

“Using Google Contacts with Ringio’s Rich Calling application is the fastest and most affordable way for small businesses to set up a phone solution that rivals higher-end call center systems, which can cost tens of thousands of dollars and usually require professional services to implement,” said Ringio co-founder and chairman Michael Zirngibl.  “More importantly, by doing so they can have more informed and meaningful conversations with their customers and prospects, and ultimately become a better business with every call.”

Ringio Rich Calling functionality can be set up for an entire company in 10 minutes or less. The solution requires no changes to the company’s phone infrastructure and costs $25 per user per month. A free 30-day trial, available at the Google Apps Marketplace or through Ringio’s site at admin.ringio.com, allows Google Apps users to test the full functionality of Ringio’s system at no risk. Ringio’s mobile client is currently downloadable for Android phones; more mobile versions are in the works.

For more information, visit www.ringio.com, follow Ringio at http://twitter.com/ringiorocks or take a tour at http://www.ringio.com/tour/.

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About the Google Apps Marketplace

The Google Apps Marketplace makes it easy for more than two million Google Apps customers to discover, purchase and deploy integrated business applications and related professional services. By integrating with user account and application data stored in Google Apps, these cloud applications provide a simpler user experience, increase business efficiency, and reduce administrative overhead. To learn more, visit www.google.com/appsmarketplace.

About Ringio

Located in Herndon, Va., Ringio is the first cloud-based Rich Calling Service that intelligently routes calls to any phone in the world along with relevant information about the caller – making conversations more meaningful and productive. Integrating intelligent call routing and CRM data, Ringio provides capabilities previously available only through call centers and proprietary customizations – bringing Rich Calling Service  down-market to small and medium-size businesses for the first time. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with the people who matter to their business.

 

 

Ringio Launch at eComm Video

Ringio Launches New Cloud-Based ‘Rich Calling’ Service for SMBs

Integrates CRM, Intelligent Routing So Users See History of Interactions With Callers

 

SAN FRANCISCO – April 19, 2010 —Ringio, a new company founded by a group of long-time SaaS and Telephony Executives, today launched a new service for small and mid-sized businesses that brings them a combination of CRM and telephony functionality that until now has been available only through call centers and enterprise-level telephony systems.

Introduced at the Emerging Communications Conference & Awards (eComm 2010) here, Ringio’s Rich Calling service presents calls together with their contextual details, either through the service’s desktop client or through its mobile version, which also debuted today for Android-based smart phones. 

In studying the needs of SMBs closely, the Ringio team developed Rich Calling as a software as a service (SaaS) with an emphasis on affordability, ease of setup and elegance of presentation on users’ screens – whether desktop or mobile devices. Ringio can be set up in minutes and works with users’ current phones, including mobile devices, with no additional hardware or software required. 

“We define ‘rich calling’ as bringing a telephone call and relevant information about the caller together at the same time to enrich communication and information sharing, and – most important -- to accelerate speed-to-satisfaction,” said Ringio Co-founder and Chairman Michael Zirngibl.

“By tapping into the cloud for customer data, we bring everything that’s important about the caller to the top of your mind – in real time,” he said. “As you take or make a call, you can draw upon the collective notes of everyone in your organization who has dealt with this person. This helps you to connect with customers much more efficiently, professionally and meaningfully than SMBs typically are able to do.”

Ringio’s intelligent call-routing technology, also part of the service, helps direct the caller to the right employee in the organization at the start. If he or she needs to transfer the caller to a colleague, the person handling the call can tell whether that co-worker is available at that moment. “This kind of real-time visibility also known as ‘presence’ resolves issues quickly, avoids dumping customers into what they call ‘voice mail jail,’ and produces well-informed, coordinated responses that close the sale or solve the caller’s problem,” Zirngibl added.

Ringio is launching the service’s own integrated call-control and screen-pop client for the PC, Mac desktop or Linux. Through the client, users view and add to a growing company store of customer information about contacts as they handle calls. Ringio also automatically retrieves and synchronizes records built using Google’s Contacts database, and plans are under way to integrate Ringio with Salesforce.com, the best known of hosted CRM packages, by later this summer.

The service will be provided directly to business customers through www.ringio.com; pricing starts at $99 per month for four users, with additional users at $25 per month. Ringio is considering distribution partnerships and invites inquiry via partners@ringio.com.

Backed by a group of angel investors, the new company is the brainchild of three co-founders and longtime colleagues with a track record of successful software innovations in the area of hosted IVR and call center technologies.

‘Rich Calling’ details
Users can accept or redirect incoming calls as they appear on the screen; Ringio then completes the call to the user’s desired 10-digit phone number or sends it to voice mail. If users are not logged into the system, they can still receive calls on the Ringio number; in that case, an audio caller ID gives them the same screening options.

Ringio’s intelligent call-routing functionality is being provided by Voxeo, a longtime platform host with an extensive history in IVR and convergent communications. 

"Ringio clearly demonstrates the power of cloud communications to integrate hosted services from different providers," said Dan York, Voxeo's Director of Conversations. "By combining voice with presence and CRM systems on Voxeo's global, carrier-grade hosted platform, Ringio enables businesses to deliver a superior customer experience."

For more information, visit www.ringio.com, follow Ringio at http://twitter.com/ringiorocks or take a tour at http://www.ringio.com/tour/.