Comunicano

HarQen Adds In-Browser Recording to Voice Advantage

Job candidates can now use Voice Advantage anywhere they have an Internet connection—with cost savings for international job interviews

MILWAUKEE, Jan. 18, 2012 — HarQen, Inc., today announced the addition of in-browser recording to Voice Advantage, its flagship product that lets users use their phone and a simple web-based dashboard to create and distribute custom, recorded phone interviews. For the first time, job candidates will be able to use Voice Advantage anywhere they have an Internet connection and browser.

Voice Advantage in-browser recording is a free upgrade to Voice Advantage customers, and does not require any software download.  All that’s required is a PC or Mac with a microphone.  Users now have complete flexibility to use either a telephone or the in-browser recording feature to record their conversation.

Voice Advantage candidates can now record interview answers using their PC, Mac microphones or their telephone. 

“As HarQen expands our reach internationally, Voice Advantage has already solved international interview scheduling problems by allowing recruiters to record interviews that candidates can take at any time. Now with in-browser recording, candidates can respond to interviews with their computer instead of a phone. This combination provides employers a powerful and cost-effective alternative to high international recruiting telephony costs,” said HarQen CEO E. Kelly Fitzsimmons.

In addition to international cost savings, in-browser recording also allows candidates to participate in self-service voice interviews at kiosks in regional offices or retail locations. This is a very convenient option for drop-in candidates to progress quickly in the interview process without additional burden on recruiters.

In-browser recording is also being added to HarQen’s newest product, Symposia, which adds presentation, collaboration, archiving, note-taking and sharing tools to any conference call.

Availability

Voice Advantage in-browser recording is available immediately as an option for all Voice Advantage.

In-browser recording for Symposia will be available to beta customers immediately.

About HarQen

HarQen unleashes the richness of information trapped inside conversations – transforming talk into actionable insights.  HarQen’s award-winning Intelligent Voice Services enable conversations to be captured, enriched, organized, navigated, shared and analyzed – improving collaboration and adding an entirely new layer of business intelligence to existing data management systems. Milwaukee-based HarQen was founded in 2007 and is privately funded. 

For more information on HarQen:

Web http://harqen.com/

Twitter twitter.com/harqen

Symposia Helps Providers Save the Conversation

HarQen’s white label solution allows telecoms and collaboration service providers to employ game-changing new technology—and integration with enterprise systems—to capture the value otherwise lost in business conference calls

MILWAUKEE, DECEMBER 8, 2011 — HarQen, Inc., whose products unlock the value of the human voice in business conversations, today announced the immediate availability of HarQen Symposia to deliver the conference call of the future. With Symposia, business conversations are no longer just about listening; communications can now be captured, shared, enriched, searched, and analyzed—all of which makes insights actionable. 

HarQen’s Jeff Fitzsimmons, co-founder and VP of product development, will debut Symposia and speak today at GigaOM’s Net:Work conference in San Francisco.

Symposia is a cloud-based collaboration offering that dynamically transforms any conversation into an interactive synopsis that lives long after the conference call, meeting, webinar or presentation has ended. Symposia’s hosted voice management platform and API enables the configuration and deployment of enterprise grade, white-label solutions, making Symposia compatible with applications and business environments such as collaboration and telecom service providers, Salesforce.com, SAP, and Oracle.

With Symposia, conversations are forever accessible, interactive, and useful for specific business purposes in the proper business context. Customer communication can be conducted and accessed in CRM (Customer Relationship Management) applications and job candidates can be interviewed and archived right in the ATS (Applicant Tracking System) environment. In addition, Symposia provides an in-depth set of analytics that enable businesses to gain critical insights into their performance.

“Symposia lets communication services deliver an entirely new level of value for their customers,” said Fitzsimmons. “Why are we sending our top resources into meetings to share their valuable ideas and then throwing them all away when the meetings are over?”

Because Symposia collaborative notes and collective feedback on calls, events and meetings, can be navigated, analyzed and shared with individuals or groups (even those unable to participate), the most relevant audio snippets that capture the essence or details of any insights can be gained without having to listen to the entire session recording.  Symposia lets users pluck back the few minutes that really matter. For example, participants can quickly review detailed information about a follow-up item discussed in a meeting. A VP can review the conversation around the specific slides that matter to her in a presentation that she missed, and the moments where customer support resolves a tricky customer issue can be shared with the entire support team. And this value can be realized globally.

“Since we focus mainly on collaboration and activity-based organizations, Symposia is equally valuable in any language,” said Fitzsimmons. “There is a tremendous amount of business intelligence and huge competitive advantage to be gained by capturing and organizing these important conversations that happen every day.”

"There were over 45 billion minutes of conference calls through more three dozen different conference service bureaus in North America in 2010, with minutes growing at about 8 percent per year," according to Elliot Gold of TeleSpan Publishing Corporation, which has tracked the conference call industry for over 30 years.

Availability

HarQen Symposia is available immediately as a SaaS white-label service for collaboration and communications service providers.

About HarQen

HarQen unleashes the richness of information trapped inside conversations – transforming talk into actionable insights.  HarQen’s award-winning Intelligent Voice Service enables conversations to be captured, enriched, organized, navigated, shared and analyzed – improving collaboration and adding a new layer of business intelligence to existing data management systems. Milwaukee-based HarQen was founded in 2007 and is privately funded. 

For more information on HarQen:

Web http://harqen.com/

Twitter twitter.com/harqen 

 

Renowned Voice Strategist Joins HarQen as Chief Intellectual Property Officer

Jim O'Shaughnessy adds HarQen to his storied career in global IP positioning

MILWAUKEE (Nov. 16, 2011) — HarQen today announced the appointment of Jim O'Shaughnessy as its chief intellectual property officer responsible for expanding HarQen’s patent portfolio to maximize market opportunities globally.   O'Shaughnessy brings more than three decades of strategic expertise to HarQen’s intellectual property initiatives. 

As a partner with Foley & Lardner LLP in the 1990s, O'Shaughnessy helped grow Foley’s practice into the then largest intellectual property practice worldwide. Recruited away by Rockwell International to be its Chief Intellectual Property Counsel, he was responsible for successfully compiling and then selling Rockwell’s expansive voice-patent portfolio to Aspect Technologies in 2004 among a range of other duties in the intellectual property space.

“I have had the good fortune to know and work with Jim since my earliest days as an entrepreneur,” said HarQen CEO E. Kelly Fitzsimmons.  “Jim understands the global nature of the unfolding competitive landscape and possesses the rare expertise necessary to align HarQen’s intellectual property strategies and portfolio with the extraordinary market conditions today.”

In little more than the past 90 days alone, more than $18 billion has been spent acquiring not companies, but voice-related intellectual property.  These transactions have included Google’s purchase of Motorola Mobility Holdings for $12.5 billion; the purchase of Nortel patents at auction for $4.5 billion by Apple, Microsoft, Sony, Ericsson and others, and IBM’s sale of more than 1,000 voice patents to Google for $1 billion. 

“We view Voice 3.0 – which distinguishes itself from Voice 2.0 by the ability to monetize voice as content -- as an emerging trillion dollar market,” said Fitzsimmons. “And it’s clear we are not alone.”

“HarQen is a trifecta for me — smart and highly energetic people who are defining new market opportunities,” commented O’Shaughnessy. 

“Were any one missing, I would be too,” joked O’Shaughnessy.

O’Shaughnessy views intellectual property as the DNA of the organization and has played a vital role in its development and positioning for many Global 500 companies throughout the Americas, Europe and Austral-Asia. He has also served as an expert witness in several patent-infringement cases, including the Ronald A. Katz Technology Licensing LP litigation. 

O'Shaughnessy received a Bachelor of Science degree in Materials Engineering from Rensselaer Polytechnic Institute before earning his law degree from Georgetown University Law Center in 1977.  Currently, he serves on the Board of Directors of Rovi Corporation (Nasdaq: ROVI) and the Council of Advisors of The National Institute for Play. 

About HarQen

HarQen unleashes the richness of information trapped inside conversations – transforming talk into actionable insights.  HarQen’s award-winning Intelligent Voice Service enables conversations to be captured, enriched, organized, navigated, shared and analyzed – improving collaboration and adding a new layer of business intelligence to existing data management systems. Midwest-based HarQen was founded in 2007 and is privately funded.

For more information on HarQen:
Web http://harqen.com/
Twitter twitter.com/harqen
Facebook http://www.facebook.com/pages/HarQen/101744769868019

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HarQen Introduces Symposia™ at eComm 2011, Breathing Life Into Dead-End Conversations

SAN FRANCISCO, June 29, 2011 — Imagine being able to share the two minutes that matter from any conversation, anywhere. It would be the death of dead-end discussions and circular meetings, where we find ourselves endlessly “recapping,” “regrouping” and “getting up to speed.”

“The amount of information lost in our daily business exchanges is truly extraordinary,” said HarQen CEO E. Kelly Fitzsimmons.  “By not capturing conversations in a trusted system, we are asking people to memorize all their conversations and then recall them accurately in an instant.  No wonder we feel increasingly overwhelmed by communications today.”

This week at eComm 2011, HarQen, Inc. will demonstrate Symposia, a new cloud-based offering that dynamically transforms any conversation into an interactive synopsis that lives long after the conference call, meeting, webinar or presentation has ended. With Symposia, organizations can capture and enrich conversations so greater insight can be retained and shared; ushering in a new era of business intelligence.

“HarQen Symposia is an example of how voice is evolving,” said Rich Nespola, Chairman and CEO of TMNG Global. “HarQen has figured out how to monetize voice by transforming it into valuable, reusable content.”

HarQen Symposia converts conversations – in all their various forms and languages – into searchable, referenceable and actionable insights. Initially, Symposia will be focused on use cases for sales-related presentations, customer-service exchanges and account status calls.  HarQen is integrating Symposia into key Customer Relationship Management systems (CRMs), such as Salesforce.com, leveraging their privacy and security features.

Symposia allows conversations to be captured as they occur, both visually and aurally, and then enriched collaboratively with notes, tags or uploaded imagery via Smartphones, using classic social media conventions.  With this approach, participants can organize the content around key ideas, themes or action items, so the key information is always accessible and sharable.

“Prior efforts to isolate phrases and assign meaning largely missed the boat,” said Dan Miller, Senior Analyst at Opus Research.  “Context, sentiment and much of the meaning is distilled out of conversations when voice is rendered as text and then subjected to analysis according to static business rules,” explained Miller.  “Even with 'state-of-the-art' recording and analytics, there is no timely way for people to find and share what they found to be the most important parts of ongoing interactions.”

Symposia unleashes the wealth of information trapped within conversations by allowing users to:

• Capture on-the-fly conversations via voice, tags and images from Smartphones
• Enrich meetings with dynamic collaborative content -- without technology barriers
• Organize sales calls within CRM solutions and review unfiltered customer reactions
• Navigate in any language with multiple ways to find key information anytime, anywhere
• Share insightful exchanges via existing data management systems using HarQen’s API
• Analyze what webinar attendees find important and share in real-time

Availability

Symposia will be available later this year. 

About HarQen

HarQen unleashes the richness of information trapped inside conversations – transforming talk into actionable insights.  HarQen’s award-winning Intelligent Voice Service enables conversations to be captured, enriched, organized, navigated, shared and analyzed – improving collaboration and adding a new layer of business intelligence to existing data management systems. Milwaukee-based HarQen was founded in 2007 and is privately funded.

For more information on HarQen:

Web http://harqen.com/

Twitter twitter.com/harqen 

Facebook http://www.facebook.com/pages/HarQen/101744769868019

eComm America 2011 Preview

  As a media partner of eComm since its birth three years ago, we’ve seen the Emerging Communications conference evolve to predict what the next innovations in telecom, mobile and internet communications will be for the year ahead. The next event, taking place June 27-29 at the San Francisco Airport Marriott, however feels like a milestone for this young conference after eComm founder and organizer Lee Dryburgh missed attending last year when volcanic ash cancelled his flight from Slovenia to San Francisco. Besides (hopefully) seeing Lee next week, we’re looking forward to the following talks from these forward-thinking speakers: 

• The Future of Intelligent Voice Services – How much valuable information is left out of  
  handwritten notes and how many breakthroughs forgotten after an important call ends? Kelly Fitzsimmons, founder of HarQen, a voice management platform company, has experience in the information security space and a passion for intelligent voice data management systems. Kelly will speak about the emergence of Relevant Voice Platforms (RVPs) and how making voice actionable leads to significant productivity gains.

• How to Commercialize Your Product/Service: Matt Bramson, who manages global marketing and sales for InPhonex, has a passion for commercializing novel ideas. In his 20-year career, Matt has focused on taking groundbreaking technology products to market, using creative strategies and overcoming odds. On Wednesday he will share his “secret sauce” to achieve market agility: by looking at distribution differently; by broadening the channel base, thereby opening up new markets to new customers and driving adoption of new products and services; and by employing asymmetrical approaches that adapt your products to the needs of the new channel's customers.

• How Wireless Technology Can Address the Bandwidth Challenge: The FCC's National Broadband Plan predicted mobile data traffic in North America would increase by roughly 20 to 45 times between 2009 and 2014, however current data suggests these numbers may be exceeded. Beginning with a background of cellular evolution from second generation through LTE-Advanced, InterDigital's Jim Nolan, EVP of Research and Development, will address new approaches to cellular technology that promise improved spectral efficiency, use new spectrum, and rely on new network architectures. Jim will provide a quantitative assessment, and sets the goal. 

 

HarQen and InPhonex are also sponsoring the event along with Hookflash, desktop/mobile VoIP software innovator CounterPath and local DID and toll-free numbers provider Voxbone.      

 

 

Follow @eCommConf on Twitter for live updates from the event or contact sue.huss@comunicano.com for more information.

We look forward to seeing you there!

Emerging Communications 2011 Announces First Keynote Speakers, Sponsors

Invitation-only Event Gives Investors, Developers, Innovators, Executives, Vendors & Luminaries a High-Profile Forum For Networking, Inspiration, Critical Foresight

 

 

SAN FRANCISCO – June 7, 2011 – The upcoming Emerging Communications Conference & Awards (eComm) is lining up an impressive array of speakers and sponsors for its upcoming show, to be held June 27-29 at the San Francisco Airport Marriott. 

The first two Keynote speakers to be announced are:

• Kelly Fitzsimmons, CEO, HarQen
• Neil Davies, Co-Founder, Predictable Network Solutions

“eComm America 2011 is the only venue to learn which emerging technologies, ideas and industry issues offer opportunities or threats across telecom, mobile & Internet communications” said Lee S. Dryburgh, Founder of eComm.

“Given voice remains the modality of choice for complex conversations today, why is it not captured, organized or easily retrievable in our existing data management systems? I’ll be exploring the emergence of Relevant Voice Platforms (RVPs) in ‘Voice 3.0’” said Keynote speaker, Kelly Fitzsimmons.

“I’ll be detailing how we can optimize quantity and quality of packet delivery for the first time, something born out of an advance in math conceived in a different arena - CPU scheduling; it's not snake oil: these ideas are being used in commercial environments today“ said Keynote speaker, Neil Davies.

The first Platinum sponsors to be announced are Skype, Voxeo. The first Gold sponsors to be announced are Voxer, HarQen, Telio. Other supporting sponsors include Voxbone, CounterPath.

For more about sponsoring or speaking at eComm America 2011, visit http://america.ecomm.ec/2011/contact. For media inquiries, contact Sue Huss at +1 619-379-4396.

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About eComm

The Emerging Communications Conference & Awards (eComm) was established to provide an independent forum to showcase and accelerate innovation across communications technology and services. It answers, “What’s Next in Telecom, Mobile & Internet CommunicationsÔ“.