Call Originates with Colorado Technology Firm STORServer, Inc.
NEW YORK–Apr. 15, 2009—Leading VoIP service provider Junction Networks announced today it has reached the 50 millionth call placed over its OnSIP hosted business-communications platform in less than five full years of operation. The milestone call—a close, almost “photo finish” over one placed by another client—originated with STORServer® Inc., a technology company in Colorado Springs, Colo.
A reliable, flexible, cost-effective and easy-to-use business communications system is essential for STORServer, which manufactures and provides round-the-clock support for disaster recovery computer systems that its hundreds of customers use to assure continuity and backup of their crucial business operations.
Junction Networks CEO Mike Oeth said the 50 millionth call was recorded several weeks ago. “We were really pleased to learn that the 50 millionth call Junction Networks handled was placed by our client STORServer because that firm really exemplifies how small to mid-sized businesses can derive great value from implementing our OnSIP IP PBX technology,” he said.
John Sorensen, STORServer’s vice president for finance and CIO, said his company and employees saw immediate gains in efficiency, productivity and flexibility upon implementing Junction Networks’ OnSIP in fall 2008 to replace a “patchwork” system of phone systems and providers.
Previously, many of STORServer’s 35 employees at its headquarters location and in seven other states had individual accounts with a consumer VoIP services provider coupled with a hardware PBX at the headquarters location. When calls came in to the company’s main and toll-free numbers, every phone in headquarters would ring and the receptionist used an intercom system to announce the incoming call and the name of the employee for whom call was intended. Callers to employees outside of the headquarters location were directed to hang up and dial those employees at their home office numbers.
Now, with OnSIP from Junction Networks, calls are either dialed directly or easily transferred to each employee’s four-digit extension no matter where the employee may be located. Meantime, the caller is unaware whether his or her call has been transferred from Colorado Springs to an employee location in, say, Florida or Ohio, and back again to Colorado Springs if necessary.
“The OnSip system enables us to be viewed as a single company, rather than a collection of associated consultants and experts. In addition, having a single point of billing and support has drastically reduced paperwork and expense fulfillment for the financial side of the business,” said Sorensen.
Another business benefit, he said, was OnSIP’s flexibility, which allows headquarters employees to bridge seamlessly to their home offices—a feature that enabled STORServer to eliminate all the redundant accounts from the previous consumer VoIP provider. “From the perspective of our customers, they don’t know where I am, just that they can reach me when they call,” he added.
Sorensen also easily provisions new users or makes regular weekly call-routing changes to the system in rotating customer-support responsibilities among service employees—all without needing to rely on an external service provider or consultant.
He said that in seeking an IP PBX provider, he wanted one with a proven track record of longevity and reliability of service. “We got what we wanted with OnSIP, but what I found most compelling was Junction Networks’ cost structure, which is a pay-per-use model instead of a fixed expense per user per month,” Sorensen said. “Essentially all our employees have multiple work sites, and to have to pay for an account at every location would be prohibitive. A pay-per-use model fits our needs precisely.”
“It was the proverbial case of adopting technology to either save money, make money or gain a lot of functionality at the same price,” he said. “In our case, it was not so much an issue of cost reduction as it was gaining a system with whole lot more performance, productivity and flexibility.”
“We’re very happy having adopted the Junction Networks system,” Sorensen said. “We even included our SIP extensions on our business cards and that enhances the image of STORServer as both a maker and user of advanced technology.”
To reward STORServer for originating its 50 millionth call, Junction Networks gifted STORServer with a Polycom® SoundPoint® IP 550 four-line telephone set supplied by Telephony Depot.
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About Junction Networks
Junction Networks is one of the largest providers of business-class VoIP and hosted PBX services to small and medium-sized enterprises. Using the most innovative applications available, Junction Networks provides high-end, multi-functional, Internet-based communications options that are easily adaptable to the needs of the growing business. Junction Networks' unsurpassed ability to leverage open standards, such as SIP, enables it to seamlessly integrate new functionalities into existing, scalable platforms. In this way, it can offer the benefit of enterprise-class broadband voice and data communications at a fraction of the typical cost. For more information, visit junctionnetworks.com.
About STORServer
A privately held corporation in Colorado Springs, Colorado, and the Netherlands, STORServer®, Inc. is an employee-owned manufacturer of the award-winning line of STORServer Business Continuity Appliances. Awarded the Editor’s Choice Award by WindowsIT Pro Magazine, the Business Continuity Appliances are LAN-friendly, enterprise-wide products, which reduce install and management time to just minutes. Formed in 1995 from SSSI, STORServer has the leading TSM consultants in the industry.
Contact:
Deb Jones, for Junction Networks
Comunicano, Inc.
deb.jones@comunicano.com
+1 856-363-9001
Anne Ward
anne@junctionnetworks.com
1-800-801-3381 x7013
Marketing & Business Development
JunctionNetworks.com
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